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Application Keynote Lecture

Corporate Memory and Innovation: Closing the Loop

Prof. Susan Craw (Robert Gordon University, Aberdeen UK)

Abstract

Business routinely generates and stores increasing amounts of information as data and text. At the same time corporate memory is often human-based and so difficult to capture in the longer term. If databases are regarded as repositories of experiences then databases also capture corporate memory. How can these experiences underpin decision support and problem-solving in novel situations? How do these new experiences grow corporate memory?

Susan Craw is a Professor in the School of Computing at Robert Gordon University in Aberdeen. She is Director of the IDEAS Research Institute, RGU's new multi-disciplinary research centre integrating research in Digital Technologies with Engineering, Architecture and Design. Her research interests include: case-based reasoning; automated knowledge engineering tools for acquisition, refinement, and maintenance; knowledge discovery; and data/text mining. Her artificial intelligence research has been applied in various domains including planning in offshore well engineering, management of satellite anomalies, music information retrieval and recommendation, pharmaceutical product design, decision support from electronic patient records, SmartHouse solutions to enable independent living, and intelligent Web agents.

She is a Fellow of BCS, and a member of EPSRC Peer College, the Research Committee for the Scottish Informatics and Computer Science Alliance (SICSA), and the Computational Systems Board of the Northern Research Partnership. At RGU, she was Head of Research for Design & Technology (2006-2009) and Head of Computing (2001-2005). She was a member of the IJCAI Executive Committee (2007); ECCBR Conference Chair (2002); and a Fulbright Scholar at UCI (1999).